Refund policy

Refund Policy

We want you to love what you ordered. If something's not right, here's how returns work.

30-Day Guarantee
You have 30 days from the date your order is delivered to request a return, no questions asked.

How to start a return
Email us at coleperler11@gmail.com with your order number and the item you'd like to return. We'll confirm your return and give you the return address.

Condition of returned items
Items should be unused, in their original packaging, and in the same condition you received them, so we can verify and process your refund quickly.

Return shipping
- If the item arrived damaged, defective, or wrong, we cover the cost of return shipping and you'll receive a full refund.
- If you're returning an item for any other reason (changed your mind, wrong size, etc.), return shipping is the customer's responsibility.

Refunds
Once we receive and inspect your returned item, we'll notify you and process your refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card provider.

Late or missing refunds
If you haven't received a refund after 10 business days, please check with your bank or card company first — processing times vary. If you still haven't received it, contact us at coleperler11@gmail.com and we'll look into it.

Exchanges
We don't currently offer direct exchanges. If you'd like a different item, return your original purchase for a refund and place a new order.

Questions
Reach us any time at coleperler11@gmail.com.